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Major Incident Management is a crucial discipline within IT Operations, focusing on the swift and effective resolution of high-impact incidents that disrupt critical business services. It involves a structured approach to identify, analyze, and resolve these major incidents, minimizing downtime, and ensuring the rapid restoration of services to maintain business continuity and minimize the negative impact on users and revenue.

This comprehensive review manual is an essential resource for all first responders, including EMTs, paramedics, firefighters, and police officers. It provides critical information and protocols to refresh vital skills, ensure preparedness for any emergency, and support ongoing professional development in the demanding field of prehospital care.